How to use PG Lemon Drop
PG LemonDrop is an application that has been written to simply and securely share information
between clients and staff. The PG LemonDrop application is a result of the new General Data Protection
Regulations which began in May 2018. This Law provides better protection for people’s personal data
and strengthens how companies deal with such data. One outcome is that personal and sensitive
information cannot be freely sent across the internet without some form of security, usually encryption,
to protect the data.
PG Lemon’s solution was to design a secure system that allowed staff and clients to send information to
each other to comply with the Law’s requirements.
This system has been tested and verified by Bulletproof, a world-leading security testing company.
All forms of information exchanged between client and staff can be shared through the application
including records for VAT returns, Payroll information and Personal Tax documents.
This document shows you how to start using this new system.
To start, click here to open PG LemonDrop.
This service requires an Invitation from the Staff at PG Lemon via Email. If you have not had an
invitation to join this service please get in contact on 01227 362887.
The invite will look like this, and will always include your personal email. (Please note, only one email
address per account can be used, please let us know your preference if applicable):
1. Click on the ‘Go to LemonDrop’ Button, this will activate your PG LemonDrop account ready to
used. You can then use the password provided in the email to sign in along with your email address.
NOTE: To use PG LemonDrop subsequently just Click Here or type in into your web browser.
2. PG LemonDrop uses 2 Factor Authentication for improved security, and you will be prompted to
set this up after your first successful login. This will involve using your mobile phone number to do so.
NOTE: Two-factor authentication (2FA) is a way to add additional security to your account. The first "factor" is your usual password that is standard for any account. The second "factor" is a verification code retrieved from your mobile device. Lemondrop uses your mobile phone for this purpose, which is why you register your mobile number when first using the service. 2FA is similar to the security token device that some banks require for online banking. Other names for 2FA systems include OTP (one-time password) and TOTP (Time-based One-time Password algorithm).
Once you have successfully logged in using your first time login details, you will be presented with a
page that looks like this:
Please note that the Mobile Number must be entered in the following format: +44 1234 123456
3. Once you have entered your mobile phone number, press 'continue' and you will receive a text
with a security code to complete the login process. You will then be shown a page that looks like
This page is where you now enter the Security Code sent to you via SMS. If the code matches what we have on our system, you will be logged in! This will then prompt you to reset your password. We strongly advise you do this for security purposes.
Viewing your files
To view your files Click Here.
This page will display all available files that you and/or the PG Lemon staff have uploaded to your
Personal PG LemonDrop account. When a file has been uploaded to your account you will receive an email to notify you, this email will contain a link to quickly access your newly uploaded file. On the ‘My Files’ page, you will have a table of all uploaded files, these will contain the option to either Delete or Download the selected file.
Uploading your files
To upload a file Click Here.
IMPORTANT NOTE: If you are using an Apple Device please store your Pages as a Word Document (.doc) and your Sheets as an Excel Document (.xls). This page will allow you to upload files for PG Lemon Services. To upload a file, either drag your file into the Upload Area or click the Upload Area to open a File Browser Window to select the file you wish to upload. Once you have selected all the files you wish to upload, click the Start Upload button to upload your files. When you upload a file, staff assigned to you at PG Lemon will be notified via Email that you have done so.
When you are familiar with the process in this document, you can access PG LemonDrop via your web
browser using the web address shown earlier. You will need an internet connection and your mobile
phone to do this.
If you have any queries, do not hesitate to contact us and ask for IT Technical support on 01227 362887
PG Lemon LLP